Downtime Post-mortem

Late last night we suffered a major outage lasting four hours (7 AM – 11AM UTC). Our hosting provider (rackspace) was doing a routine maintenance job to patch our database server for a potential security vulnerability (GHOST), but after the maintenance the server failed restart properly. We ended up needing to restore our database on a new server from a backup that was taken one hour prior to the outage. So unfortunately, anything logged by users between 6AM and 7AM UTC has been lost and will need to be re-entered.


Leave a Reply to admin Cancel reply

Your email address will not be published. Required fields are marked *