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Viewing 15 posts - 1 through 15 (of 818 total)
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  • admin
    Keymaster

    Thanks for the report, we’ll look at getting that addressed if possible.

  • in reply to: Importing json files #37163

    admin
    Keymaster

    Can you email support@cronometer.com one of the files so we can take a look?

  • in reply to: Sugar Alcohols and Net Carbs #37130

    admin
    Keymaster

    We have added an option to control if net-carbs includes sugar alcohols or not. This is now available on the web version, under the macro settings.

  • in reply to: Erythritol #37129

    admin
    Keymaster

    We have added an option to control if net-carbs includes sugar alcohols or not. This is now available on the web version, under the macro settings.

  • in reply to: Calorie Breakdown chart error #37122

    admin
    Keymaster

    Jennifer, what do you have set for a weight loss goal? High rates of weight loss require very large calorie deficits, so my guess is you’re seeing a recommendation based on a very aggressive rate of weight loss. If I’ve misunderstood the issue, please send us a screenshot to our support@cronometer.com team so we can better assist you.

    • This reply was modified 6 months ago by  admin.
  • in reply to: Custom biometrics cannot be graphed! #34814

    admin
    Keymaster

    Can you send more details to support@cronometer.com so I can look into this further? Ask for Aaron.

  • in reply to: Cannot edit recipe servings on iPhone app #34804

    admin
    Keymaster

    This bug has been fixed

  • in reply to: Custom biometrics cannot be graphed! #34799

    admin
    Keymaster

    You can graph custom biometrics in the mobile app — but there might be a bit of a bug after adding a new custom biometric you may need to log out / log in or restart the app to get it to refresh and see the new biometric.

    • This reply was modified 6 months, 4 weeks ago by  admin.
    • This reply was modified 6 months, 4 weeks ago by  admin.

  • admin
    Keymaster

    Hi Derek,

    The purpose of the general activity multiplier is to multiply the BMR (Miffin St. Jeor equation) and get a reasonable estimate of the calories you burn through the day above and beyond that BMR.

    The raw BMR value is what you’d burn sleeping 24/7. The 0.2 multiplier we select as default is a pretty reasonable estimate of what a typical office worker who drives to work, sits in an office, and comes home and watches TV — a fairly sedentary lifestyle.

    If you exercised, it’s best to log the actual exercises as calories burned over and above your ‘default’ activity level. However, if you’re very active every day (say,a construction job) it may be tiresome to log the same exercises every day, so you can use a higher multiplier to get a better burn estimate, without having to log the activities every day.

    If you wear a fitness tracker than syncs with cronometer, it’s best to turn off this multiplier and just use the value given by your device, as it’s got a better reading of your actual activity level through the day.

    • This reply was modified 6 months, 4 weeks ago by  admin.
  • in reply to: Fitbit Activity #34787

    admin
    Keymaster

    Hi Joe,

    This is one of those cases where it’s impossible to please everyone (unless we add an option to configure it). We were constantly getting ‘bug reports’ from confused customers who thought we were not syncing with Fitbit properly because it didn’t match the Fitbit value. We decided it would be better to change this to reduce the confusion here.

    • This reply was modified 6 months, 4 weeks ago by  admin.
  • in reply to: App update #34749

    admin
    Keymaster

    Hi Ashley, Sorry for the issue. We’ve already submitted a fix to apple and are waiting for them to approve the update.

  • in reply to: Stop synching height from apple health every day #34621

    admin
    Keymaster

    Hi Aaron,

    That’s a weird one — never seen it do that before. But you can turn that off in the Health App. Go to the Sources tab -> Cronometer and you can switch off anything at the bottom of that list you don’t want us to read in from Health.

  • in reply to: Foods #34594

    admin
    Keymaster

    We have determined the bug here — it is affecting some users who visited the diary settings in the iOS app which is causing a setting that is breaking the web diary display in some cases — we’re rolling out a fix ASAP.

  • in reply to: subscription options #34543

    admin
    Keymaster

    Helen, that option was only available to our early adopters, and is not available anymore for new users.

  • in reply to: Foods #34541

    admin
    Keymaster

    Sylvie, have you tried reloading the page in your web browser? If that doesn’t fix it, what web browser version do you use?

Viewing 15 posts - 1 through 15 (of 818 total)